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1. Privacy safeguards
3. Processing of personal data
We ask you to provide certain personal details. Such as your name, e-mail address, address, payment details, including your bank account number and telephone number. For our business customers, we also ask for a Chamber of Commerce number and a VAT number.
We use this personal data to process your orders, to keep track of the progress of orders and to be able to send you an invoice. We also use your personal data to maintain contact with you for information about your order or delivery.
4. The relationship with our customers
The only reason we want to know you well is so that we can offer you what you are really interested in. We therefore record your contact and purchase details in our customer system. If you have participated in our campaigns, we record that too. We also keep a record of when we have been in contact and what we have discussed. This way, we can keep track of what we promised and what you think is important. We also use this information to constantly improve and renew our online channels and our product range, to develop fun campaigns and to keep you informed based on your interests.
5. Processing of your personal data?
We are legally obliged to tell you the legal grounds on which we process your personal data. These are as follows: (i) your consent, e.g. for sending the newsletter, (ii) within the framework of an agreement, such as when you place an order, (iii) on the basis of a legal obligation, e.g. in connection with tax legislation and (iv) if we have a legitimate interest in doing so, e.g. to maintain contact and/or to keep track of your interests.
We also use your e-mail address to send you occasional newsletters, provided you have given us your permission to do so. You can withdraw your permission by clicking the unsubscribe link at the bottom of each newsletter.
6. With whom do we share your personal data?
We treat your personal data with respect and only share them with others when necessary to ensure that you receive your order. For example, delivery services or a distribution centre.
We do not share your personal data with third parties for advertising purposes.
With business consumers for whom we provide products and deliveries, we will sign a processing agreement and keep it for the legally stipulated time.
7. How long will your personal data be kept?
The legal retention obligation for data in a debtor and sales ledger is seven years. This means that we have to store at least personal data such as name, e-mail address, address, payment details, telephone number and - for business customers - also data such as the Chamber of Commerce number and the VAT number for seven years.10. Questions about your personal data.
What are cookies?
Cookies are small text files that are downloaded when you visit a website. When you return, the website can read these files again and recognise that you have visited the website before.
How are cookies used at Chocolatemakers?
The proper functioning of the website.
The functional cookies ensure that the website works properly and we can remember your language preference and shopping basket content.
We monitor if everything works as it should
Analytical cookies allow us to track whether error messages are displayed, and where and how often they occur. We can also see whether certain processes, such as changing an address or the checkout process, are going well or if things are going wrong. This data is completely anonymous.
We look at how we can improve the website
By viewing traffic flows in an anonymised form, we can analyse how we can best help users navigate the website. These are tracking cookies.
You can set your browser to warn you when cookies are placed, or even block cookies completely. Please note, however, that some features will no longer work.
Third party cookies
It is possible that third parties, such as Google, advertise on our website or that we use another service. For this purpose, these third parties sometimes place cookies. These cookies cannot be influenced by chocolatemakers.nl.